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Shipping & Returns

Effective Date: 17-11-2024

At Culuritstore.com, we are committed to providing reliable and efficient shipping services. Our goal is to ensure your orders are processed, shipped, and delivered promptly while maintaining the safety and quality of the products.

Order Processing and Shipping Time

We aim to process and ship all orders within 3-5 business days. Once your order is shipped, you will receive a confirmation email or SMS with a tracking number, allowing you to monitor the delivery status of your order.

Shipping Charges

Shipping fees are calculated based on the delivery address and the weight of the items in your order. Free shipping may be available for select orders, and this will be clearly indicated during the checkout process.

Delivery Delays

While we strive for timely delivery, unforeseen circumstances such as weather conditions or courier-related issues may cause delays. Culuritstore.com is not liable for such delays, but we will make every effort to resolve any issues.

For assistance with delayed shipments, please contact our customer support team at culuritstore@gmail.com or call +91 95185 66941.

Accurate Delivery Address

Customers must provide an accurate delivery address during checkout. Culuritstore.com is not responsible for delivery issues caused by incorrect or incomplete address details.

If you notice an error in your shipping address after placing an order, please contact us immediately for assistance.

Return Policy

We offer a 7-day return policy from the date you receive your order. To qualify for a return, the product must be:

  • Unused

  • In its original packaging

  • In the same condition as when it was delivered

Products that show signs of use, damage, or are not in their original condition will not be accepted for return.

To initiate a return, contact our customer service team at culuritstore@gmail.com or call +91 95185 66941. You will be provided with a Return Merchandise Authorization (RMA) number, which must accompany the returned item.

Return Shipping and Refunds

The return shipping cost is the customer’s responsibility unless the product is defective or an incorrect item was delivered. Once we receive and inspect the returned product, we will process a refund or exchange based on your preference.

Refunds will be issued to the original payment method and typically take 7-10 business days to process after the return is received.

Non-Returnable Products

Certain products are ineligible for returns due to hygiene or safety reasons, including:

  • Undergarments

  • Opened beauty products

  • Customized items

Please review product details carefully before completing your purchase.

Damaged or Defective Products

If your order arrives damaged or defective, notify us immediately. To expedite the return or replacement process, provide photographic evidence of the defect when contacting customer support. We will arrange for a prompt resolution.

Contact us at culuritstore@gmail.com or call +91 95185 66941 for assistance.

Exchanges

If you wish to exchange a product, you may do so within 7 days of receiving your order. Exchanges are subject to product availability, and you may be required to pay the price difference if the new item costs more than the original product. If the new item costs less, a refund for the difference will be issued.

Contact Information

If you have any questions or concerns regarding our shipping or return policies, please reach out to us:

Our customer support team is here to assist you and ensure your shopping experience is smooth and satisfactory.

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